Kutheni le nto iNkampani yakho ifanele ukuba iphumeze incoko ebukhoma

Kutheni iNkampani yakho ifuna iiNcoko eziBukhoma

Sixoxe ngezibonelelo ezininzi zokudibanisa uhlala ngcokola kwiwebhusayithi yakho kwenye yethu Iipodcast zentengiso. Qiniseka ukuba uyangena! Ingxoxo ebukhoma iyamangalisa kuba amanani-manani anika ubungqina bokuba ayinakunceda kuphela ekuvaleni amashishini ngakumbi, ikwanokuphucula ulwaneliseko lwabathengi kwinkqubo.

Abathengi bafuna uncedo kodwa, ngokoluvo lwam, abafuni ukuthetha nabantu. Ukufowuna, ukuhambahamba kwimithi yefowuni, ukulinda ubambe, kunye nokucacisa umba kwifowuni kunokuba yinto ephazamisayo. Ngexesha ummeli wabathengi ephendula, umthengi sele sele ecaphukile. Ingxoxo ebukhoma ibonelela ngamaxesha okusombulula ngokukhawuleza kunye neempendulo ezikhawulezayo- ukubonelela ngamava abathengi ngcono.

Ingxoxo ebukhoma iya isiba ngokubaluleka kwaye inenzuzo njengeqonga lokuzibandakanya kwabathengi. Ngapha koko, kuvavanyo olwenziwe Forrester, I-44% yabaphenduliyo bathi ukuba nomntu ophilayo uphendula imibuzo yabo ngelixa babephakathi ekuthengweni kwe-Intanethi yenye yezona zinto zibalulekileyo ezinokunikezelwa yiwebhusayithi.

Izibonelelo ezongezelelweyo zeenkampani ezidibanise ingxoxo ephilayo zibandakanya:

  • Ukwanda kwentengiso -51% yabathengi kunokwenzeka ukuba bathenge. I-29% yabathengi kunokwenzeka ukuba benze ukuthenga kunye nokukhetha incoko ebukhoma nokuba abayisebenzisi.
  • Ukwanda kwenguquko I-Spa yokuhlangula inyuse izinga labo lokuguqula nge-30% ngengxoxo ephilayo.
  • Ukwanda kokugcinwa -I-48% yabathengi kunokwenzeka ukuba babuyele kwiwebhusayithi.
  • Ukwanda kwegama lophawu -I-41% yabathengi abakwi-Intanethi bayayithemba i-brand xa bebona incoko ebukhoma.
  • Ukwanda kwamava kubathengi - 21% yabathengi bathi incoko iyabanceda ukuba bathenge ngelixa besebenza. I-51% yabathengi bayayikhetha ukuvumela ukwenza izinto ezininzi ngokulula ngelixa belindile.

Ababoneleli ngeQonga eliNgenaNgoku

Ezinye iinkampani ezikushishino zezi I-BoldChat, Xoxa, CofaDesk, I-Comm100, UncedoOnClick, Ndiyazisa, UKayako, Incoko ebukhoma Inc., Ikhusi, Phila Uncedo Ngoku!, LivePerson, Ubomi bam, Olark, I-SightMax, SnapEngage, TouchCommerce, Njengomsebenzisi, Velaro, IwebhusayithiAlive, Ngubani kunye-nabenzi bale infographic - UZofim (nge Zendesk).

Nantsi infographic ebanzi ebanzi evela kuMakhi weWebhusayithi, Izizathu ezili-101 zokuba kutheni kufuneka wamkele ingxoxo ebukhoma:

Kutheni iinkampani zifuna iNcoko ebukhoma

2 Comments

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  2. 2

    Inqaku elimnandi elibhaliweyo malunga nengxoxo ebukhoma ukunyusa uGuquko kunye neNqanaba lokwaneliseka kwabathengi. Ndisebenzisa isixhobo sokuncokola esibukhoma kwiwebhusayithi yam inqanaba lokuguqulwa lonyuke nge-70% kwaye kubaluleke ngakumbi ukuba umbuzo wam womthengi uphendule ngexesha elanelisekileyo ekuthengisweni kwabathengi.

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