Hey DAN: Ilizwi eliya kwiCRM lingabomeleza njani uBudlelwane bakho boThengiso kwaye uhlale ucocekile

Hey Dan: Ilizwi eliya kwi-CRM Transcription

Zininzi nje iintlanganiso zokupakisha kusuku lwakho kwaye akukho xesha laneleyo lokurekhoda ezo ndawo zibalulekileyo zokuchukumisa. Kwangaphambi kobhubhane, amaqela athengisayo kunye namaqela entengiso adla ngokuba neentlanganiso zangaphandle ezingaphezu kwe-9 ngosuku kwaye ngoku zinebhedi ezikude kunye nezixubeneyo zokusebenza kwixesha elide, iivolumu zeentlanganiso ziyanda. Ukugcina irekhodi echanekileyo yezi ntlanganiso zokuqinisekisa ukuba ubudlelwane bukhuliswe kwaye idatha yoqhagamshelwano oluxabisekileyo ayilahlekanga ibe ngumsebenzi onzima kunye nexesha elide, kwaye kulapho ilizwi kwizisombululo zeCRM zinokukuthenga ixesha, ukuxhasa isizukulwana esikhokelayo kunye nokugcina amandla akho.

Hey Izwi le-DAN kuMncedisi weCRM

Ilizwi eliya kumncedisi weCRM Hayi DAN ibhala iintlanganiso kwaye idipozithe iinkcukacha zoqhagamshelwano kwaye idibane nokuthatha ngaphandle komthungo koovimba beenkcukacha zeCRM. I-Fortune 500 intandokazi, lo mncedisi welizwi usebenza nayo nayiphi na i-CRM, kuquka lesforce, I-MS Dynamics, yaye Hubspot. Iphucula ukwamkelwa kwe-CRM, kwandisa umgangatho wedatha ngaphezu kwe-200%, kwaye ihambisa umyinge weeyure ze-4-6 ngeveki yexesha elongezelelweyo lokuthengisa. Ngenjongo yokuphucula ulwazi lwabathengi kunye nokuphelisa umthwalo wolawulo, inokusebenza kwe-app kunye neprothokholi engqongqo yokhuseleko yokuthatha amanqaku eentlanganiso ngoko nangoko, amakhadi oshishino, ukucwangcisa ukulandelelana kunye nokulawula iindleko.

Linokuchaneka njani ilizwi lokuchaneka kweCRM eHey DAN Inkxaso yesiZukulwana esiKhokelelwayo?

Ukuqinisekisa ukuba ulandelelwano lwenziwa kumntu ofanelekileyo ngexesha elifanelekileyo kunye namaqela okuthengisa axhobile ngolwazi olufanelekileyo lwasemva, luyingxenye ebalulekileyo yesicwangciso sokuthengisa esiyimpumelelo. Hayi DANUphando lubonisa ukuba ummeli wentengiso ulinda nje usuku olunye phambi kokungena amanqaku entlanganiso kwinkqubo yeCRM, ukuya kuthi ga kwi-40% yeenkcukacha zolo thethathethwano zilahlekile. Ukuxhobisa amaqela athengisayo ukuba enze oko akwenzayo kakuhle, ukwakha kunye nokomeleza ubudlelwane obuxhamlayo, ukufakwa kwedatha yeCRM echanekileyo kunye nexesha elifanelekileyo kubalulekile. Ilizwi kwisoftware yeCRM ibonelela ngesisombululo esikhawulezileyo nesichanekileyo. 

Kule minyaka ilishumi idlulileyo, iinkonzo zokukhutshelwa kweentlanganiso zogcino-lwazi lweCRM ziye zasuka ekusebenzeni ngokupheleleyo kwabantu zisiya kubancedisi berobhothi. Okubangel 'umdla kukuba, nangona zintsha kumdlalo, ezi bots zikwanakho ukwenza amaxabiso achanekileyo anomtsalane. 

Siye sabona ukuchaneka kwelizwi kwiCRM kuphucuka kakhulu kule minyaka imbalwa idlulileyo, kunye namazinga empazamo ehla ukusuka kwi-19% ngo-2019 ukuya kwi-12% ngo-2021. Izisombululo zelizwi ukuya kwiCRM ziphucula ngokuthe ngcembe i-algorithms kwaye iqela lethu labahleli libonelela ngetshekhi eyongezelelweyo. qinisekisa ukuba iimpazamo zoshicilelo lwemveliso zicuthwa ukuya kutsho kwi-1% - le ndibaniselwano inamandla yiyo loo nto iinkampani zeFortune 500 zisithemba. Ukutshata itekhnoloji nabantu lulungelelwano olugqibeleleyo phakathi kokusebenza kakuhle kunye nokululungisa.

Kate Zeid, Ukukhula kunye nokusebenza kwe-SVP e-Hey Dan

Lonke eli xesha ukugcinwa kunye nokugcinwa kwedatha echanekileyo kungasetyenziselwa ukupenda umfanekiso ocacileyo wethemba kunye nokuxhobisa amaqela okuthengisa ukuba athathe indlela epheleleyo yokuvala isivumelwano. Idatha enamandla ingakhokelela kunxibelelwano lomlingo, njengokuchonga ulwazi lwe-asymmetry phakathi koko umthengi afuna ukukufunda kunye nokuba yintoni iqela lokuthengisa eliyazi malunga nemveliso. Inokwenza amaqela alinganise ukuba kushushu kangakanani na ukukhokela kwaye aphinde azibandakanye ngexesha elifanelekileyo nangeyona ndlela ilungileyo. Uhlalutyo lwedatha kwisikali lunokukhokelela ekuboneni iintsingiselo zeemfuno zabathengi kwaye lwazise umjikelo olandelayo wemveliso okanye uphuhliso lwenkonzo.

Ukwakha iQela leNtengiso yokuQhubekeka

Ukuthotywa kweqela lokuthengisa kunokuba ngumceli mngeni, kumashishini amaninzi athengisa ixesha lomqeshwa linokuba ngaphantsi kweminyaka emi-2. Ecaleni kokulawula intloko ebuhlungu yokufuna umntu oza kuthatha indawo yomdlali owomeleleyo, yintliziyo ebuhlungu yokuphulukana nobudlelwane babathengi abathe bayakhela ixesha elide kunye neendleko ezinokubakho zokuphulukana neshishini labo. 

Ukwenza isikhumbuzo data yentlanganiso echanekileyo kunye nobunzulu ngundoqo kucwangciso lokulandelelana. Ngokuqinisekisa ukuba iinkcukacha zentlanganiso yabathengi, ukusuka kwiinombolo zezivumelwano ezinokubakho ekuvunyelwene ngazo ngeZoom ukukhumbula ukuvuyisana nomseki kwisikhumbuzo seshishini, zibekwe phantsi ngoko nangoko nangokucacileyo kuvimba weenkcukacha zeCRM uye wakhusela ngempumelelo ikamva lobo budlelwane.

At Hayi DAN ilizwi lethu kwisoftware yeCRM libhale ngaphezulu kweentlanganiso ezisisigidi esi-1, ezimele ngaphezu kwemizuzu engama-620,000 yomsindo. Ukubonelela ngenkumbulo yeziko ngokuzisa idatha ehlakaniphile kuwo omabini amaqela athengisayo e-Fortune 500 kunye neempahla ezincinci zamashishini, kuqinisekisa ukuqhubeka kobudlelwane kwaye ekugqibeleni kuqhuba intengiso.

Kate Zeid, Ukukhula kunye nokusebenza kwe-SVP e-Hey Dan

Ukuqinisekisa isoftware ehambelana neCRM, Hayi DAN, inokunciphisa ixesha lokukhumbula iinkcukacha zeentlanganiso ezininzi eziye zenzeka ebudeni bosuku oluxakekileyo. Kukwakhuthaza ukuba eli lizwi liguqukela kwitekhnoloji yeCRM iqhubeka iphucula irekhodi layo lomkhondo lokuchaneka, njengoko i-algorithms iqhubeka nokuvala umsantsa phakathi kokukhumbula komntu kunye nobuchule be-bot.

Incwadi yeDemo ye-Hey DAN namhlanje

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