Indlela i-CRM ye-Ecommerce eNzuzisa ngayo i-B2B kunye ne-B2C yamashishini

Utshintsho olubalulekileyo ekuziphatheni kwabathengi luchaphazele amashishini amaninzi kule minyaka yamva nje, kodwa icandelo le-ecommerce liye labethwa kakhulu. Abathengi abanolwazi ngeDijithali baye batsaleleka kwindlela eyenzelwe umntu, amava okuthenga angachukumisiyo, kunye nonxibelelwano lwamajelo amaninzi. Ezi zinto zityhala abathengisi be-intanethi ukuba bamkele iinkqubo ezongezelelweyo zokubancedisa ekulawuleni ubudlelwane babathengi kunye nokuqinisekisa amava omntu ebusweni bokhuphiswano oluqatha. Kwimeko yabathengi abatsha, kuyimfuneko ukuba